<< Click to Display Table of Contents >> Owner's Manual > Warranty and Registration - LGR 7000 XLi

To process a warranty or repair claim, go to the Equipment Operations page on ServproNET®, click the green block “RETURNS & WARRANTY” at the top of the page then “Click here to submit a RETURN or WARRANTY CLAIM”

 

You may ALSO contact the SERVPRO® RMA Department by phone at 866-885-6833 or via email at rma@servpronet.com.

 

To expedite the warranty claim process, please have the following:

•Equipment model number.

•Serial number.

•Usage hours (if applicable).

 

As part of the Servpro Industries, LLC, RMA/Warranty program, when Franchises purchase equipment from Servpro Industries, LLC. the unit date of purchase and serial numbers are recorded on the invoice.

 

Servpro Industries, LLC. maintains proof of purchase and equipment warranty records in their database. This service saves Franchisees time and resources spent attempting to determine warranty coverage for equipment.

 

After receipt of the completed Warranty/RMA Request Form, an RMA Coordinator will check warranty status on any listed equipment prior to submitting the claim information to the vendor(s). If equipment is not covered under warranty, the vendor(s) will provide a competitive repair estimate prior to completing any non-warranty repairs. The RMA Coordinator will present repair options and receive Franchise approval prior to authorizing non-warranty repairs. If the unit is covered under warranty, the RMA Coordinator will communicate the repair and return process.

 

The SERVPRO® RMA Department is here to serve you!